Master Tough Conversations at Work
Stop avoiding hard conversations—and start leading them with clarity, empathy, and confidence.
Get the scripts, frameworks, and coaching tools you need to lead with clarity and confidence—even when it’s uncomfortable.
Welcome to the Tough Conversations Course
FREE PREVIEWHow to practice these conversations with the Tough Conversations chatbot
Why These Conversations Matter
The Underperformance Conversation
The CARE Framework
Assignment: Addressing Underperformance
The Difficult Feedback Conversation
The STAR Framework
Assignment: Delivering Difficult Feedback
The "No" Conversation
The Trade-Off Framework
Assignment: Saying “No” Confidently
The Career Expectations Conversation
The GROW Framework
Assignment: Managing Career Expectations
The Boundary-Setting Conversation
The Boundary Conversation Framework
Assignment: Setting and Enforcing Boundaries